Introducing Full Mana
E-Commerce / Retail
Support Ticket Deflection
Outcome
Resolve tier-1 inquiries automatically — no human needed.
Stack
Shopify + OpenAI + Freshdesk + Slack
Workflow
Classifies inbound emails and chats by intent (refund, shipping, product)
Auto-resolves tier-1 tickets with AI-drafted responses
Escalates tier-2 to a human agent with full context
Flags abandoned cart events and triggers personalized recovery sequences
Monitors reviews on Google and Trustpilot, drafts and posts responses
Contractors / Home Services
Inbound Lead Qualification & Booking
Outcome
Turn cold ad leads into booked jobs — automatically.
Stack
GoHighLevel + Twilio + Google Calendar + Meta Ads
Workflow
Captures form and ad leads, sends qualifying questions via SMS
Scores lead fit and routes to the right contractor or salesperson
Books appointments directly into Google Calendar
Sends 24hr and 2hr reminders with confirm/reschedule flow
Triggers post-job Google review request via SMS
Professional Services
Intake Qualification & Pipeline Nurture
Outcome
Qualify leads 24/7 and book discovery calls without lifting a finger.
Stack
HubSpot + Calendly + OpenAI + Twilio + Google Drive
Workflow
AI agent asks qualifying questions via form or chat, scores lead fit
Qualified leads are routed to book a discovery call automatically
Disqualified leads enter a drip nurture sequence
Summarizes uploaded documents (contracts, policies) and flags key clauses
Monitors regulatory feeds and delivers weekly compliance digest to partners
Healthcare
Appointment Automation & Patient Intake
Outcome
Reduce no-shows and cut intake prep time — without adding staff.
Stack
Jane App + Twilio + OpenAI + Google Sheets
Workflow
Sends SMS/email reminders with confirm and reschedule options
Pre-appointment intake form triggers AI summary of chief complaint
Flags urgent cases before the clinician reviews the chart
Post-visit survey and care instructions delivered automatically
Referral tracker alerts staff when follow-up hasn't been received
SaaS / Agencies
Churn Prevention & Content Operations
Outcome
Keep accounts engaged and content flowing — on autopilot.
Stack
HubSpot + OpenAI + Slack + Notion + Beehiiv
Workflow
Monitors product usage data and flags accounts below engagement threshold
Triggers personalized CS outreach sequence for at-risk accounts
Scrapes competitor sites and G2 reviews, delivers weekly intel digest to Slack
Repurposes long-form content into LinkedIn posts, email blurbs, and newsletters
New customer onboarding sequences triggered by plan tier and use case
See Full Mana in Action
Manual doesn’t scale. AI does.
Manual Process
Copy/pasting metrics into reports
Chasing team members for updates
Manually tagging leads in CRM
Checking 4 tools every morning
Missed follow-ups or overdue tasks
With Full Mana
Agent compiles & sends daily updates to Slack
Agent collects and summarizes inputs
AI auto-tags based on behavior or inputs
Unified daily brief across all platforms
Agent sets and tracks follow-up actions
Industry benchmarks
What AI automation delivers across industries
Avg. productivity boost reported by AI users
hrs/month
Reclaimed by frequent AI users
lower cost
Service costs after automating workflows (McKinsey, 2025)
FAQ
Frequently asked questions
What exactly does an AI agent do?
Full Mana agents handle end-to-end workflows — from gathering data to executing actions — without needing constant human input.