Privacy Policy
Effective Date: June 16, 2025
Last Updated: June 16, 2025
Full Mana Inc. ("Full Mana", "we", "us", or "our"), Suite 1015, 3135 Argentia Road Unit 2, Mississauga, ON L5N 8E1, Canada, operates the website at fullmana.com (the "Site") and provides AI agent automation services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information, and what rights you have regarding that information.
By accessing or using our Site or Services, you agree to this Privacy Policy. If you do not agree, please do not use our Site or Services.
1. Information We Collect
We collect the following categories of personal information:
a) Information You Provide Directly
Name, email address, phone number, company name, and job title when you contact us, complete a form, or engage our Services
Billing and payment information when you purchase Services
Communications you send us via email, contact forms, or chat
b) Information Collected Automatically
IP address, browser type, operating system, referring URLs, and pages visited
Device identifiers and usage data collected via cookies and similar tracking technologies
Log data and analytics information
c) Information from Third Parties
Information from business partners, referral sources, or publicly available sources where permitted by law
2. How We Use Your Information
We use personal information for the following purposes:
To provide, operate, and improve our Site and Services
To respond to inquiries and communicate with you
To process transactions and send related information
To send marketing communications where you have consented or where permitted by law
To comply with legal obligations
To detect, prevent, and address fraud, security issues, and technical problems
To analyze usage trends and improve user experience
We process your data on the following legal bases (where applicable under GDPR or equivalent laws):
Contract: Processing necessary to fulfill our Services
Legitimate Interests: Improving our Services, marketing to existing clients, fraud prevention
Consent: Where you have given explicit consent (e.g., marketing emails)
Legal Obligation: Where required by applicable law
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our Site and gather analytics. You can control cookie preferences through your browser settings or through any cookie consent tool we provide. Note that disabling certain cookies may affect Site functionality.
We may use third-party analytics tools (such as Google Analytics) that collect data in accordance with their own privacy policies. Where required by law, we obtain your consent before placing non-essential cookies.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers: Third-party vendors who assist us in operating our Site and delivering our Services (e.g., hosting, payment processing, analytics, email delivery), bound by confidentiality obligations
Professional Advisors: Lawyers, accountants, and auditors where necessary
Law Enforcement or Regulators: Where required by law, court order, or government authority
Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity
Any third parties we share data with are required to handle it in accordance with applicable privacy laws.
5. International Data Transfers
Full Mana is headquartered in Canada. If you are located outside Canada, your information may be transferred to and processed in Canada or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including:
Standard Contractual Clauses (SCCs) approved by the European Commission for transfers from the EEA
Data Processing Agreements with all processors handling personal data
Compliance with applicable transfer mechanisms under GDPR, UK GDPR, and other applicable laws
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
For all users:
Right to access the personal information we hold about you
Right to correct inaccurate or incomplete information
Right to withdraw consent at any time (where processing is based on consent)
For EEA, UK, and Swiss residents (GDPR / UK GDPR):
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing based on legitimate interests
Right to lodge a complaint with your local supervisory authority
For California residents (CCPA / CPRA):
Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt out of sale or sharing of personal information (we do not sell personal information)
Right to non-discrimination for exercising your rights
Right to correct inaccurate personal information
Right to limit use of sensitive personal information
For Canadian residents (PIPEDA / Quebec Law 25):
Right to access and correct your personal information
Right to withdraw consent
Right to data portability (Quebec)
Right to be informed of automated decision-making (Quebec)
For Australian residents (Privacy Act 1988):
Right to access and correct personal information
Right to make a privacy complaint to the Office of the Australian Information Commissioner
To exercise any of these rights, contact us at info@fullmanamarketing.com. We will respond within the timeframe required by applicable law (typically 30 days).
8. Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.
9. Children's Privacy
Our Site and Services are not directed to individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Automated Decision-Making
Where we use automated processes that produce legal or similarly significant effects on you, we will inform you and, where required by law, provide you with the right to request human review of such decisions.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. For material changes, we will provide additional notice (e.g., via email or a prominent notice on our Site) where required by law. Your continued use of our Site or Services after any update constitutes acceptance of the revised policy.
13. Governing Law
This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. To the extent required by applicable law in your jurisdiction (including GDPR, CCPA, and other regional privacy laws), those laws apply to residents of those jurisdictions with respect to their respective rights.
14. Contact Us
For any questions, concerns, or to exercise your privacy rights, please contact our Privacy Officer:
Full Mana Inc.
Suite 1015, 3135 Argentia Road Unit 2
Mississauga, ON L5N 8E1, Canada
Email: info@fullmanamarketing.com
If you are located in the EEA or UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.