Terms and Conditions

Version 1.0 | Last Updated: Feb. 26, 2026

Company: Full Mana Marketing Inc.
Website: https://fullmanamarketing.com

These Terms of Service (“Terms”) govern all services provided by Full Mana Marketing Inc. (“Company,” “we,” “our,” or “us”) to any client, contractor, or user (“Client”).

By engaging our services, accepting leads, replying “YES” to SMS lead notifications, paying invoices, or using our systems, Client agrees to these Terms.

1. SERVICES PROVIDED

Full Mana Marketing Inc. provides:

  • Digital marketing services

  • Lead generation services

  • Prepaid lead packages

  • Pay-per-lead programs

  • Exclusive funnel builds

  • CRM and automation systems

  • SMS lead acceptance systems

  • Advertising campaign management

We are a marketing company.
We are not a contractor, broker, agent, or sales representative for Client.

We do not guarantee revenue, contracts, conversion rates, or profit.

2. NO GUARANTEE OF RESULTS

Client acknowledges:

  • Marketing results vary.

  • Conversion depends on Client’s sales process, pricing, responsiveness, reputation, and market conditions.

  • Leads are expressions of interest only.

  • We do not guarantee job bookings, revenue, or ROI.

All services are provided on a commercially reasonable efforts basis.

3. LEAD DEFINITION

A “Lead” is defined as:

  • A prospective customer who voluntarily submits contact information

  • Expresses interest in services offered

  • Falls within agreed geographic/service criteria

  • Provides reasonably valid contact details at time of submission

A Lead is deemed valid upon delivery.

We do not guarantee:

  • Customer intent to purchase

  • Financial ability

  • Project scope accuracy

  • Availability to answer phone

4. LEAD ACCEPTANCE (SMS “YES” MODEL)

Where applicable:

  • Leads are offered via SMS, CRM, or email.

  • Client may accept by replying “YES.”

  • Upon acceptance, Client is financially responsible for that lead.

Failure to respond within the designated time window may result in reassignment.

Once accepted, the lead is billable and non-refundable except under Section 6 (limited dispute process).

5. PAYMENT TERMS

A. Prepaid Packages

  • Payment due in advance.

  • No refunds for unused leads.

  • Expiration periods may apply.

B. Pay-Per-Lead

  • Client agrees to pay per accepted or delivered lead.

  • Invoices may be issued weekly or monthly.

  • Payment due within [X] days.

  • Late payments incur 2% monthly interest (or maximum permitted by law).

C. Chargebacks

Client agrees not to initiate chargebacks without first submitting written dispute.

Improper chargebacks constitute breach of contract and Client agrees to reimburse:

  • Full disputed amount

  • Chargeback fees

  • Collection costs

  • Legal fees

6. LIMITED LEAD DISPUTE POLICY

Disputes must:

  • Be submitted within 48 hours of delivery

  • Include documented proof (e.g., disconnected number verification)

Invalid reasons for dispute include:

  • No answer

  • Customer changed mind

  • Customer hired competitor

  • Price objection

  • Delay in follow-up

  • Low budget

  • Outside ideal project size

We retain sole discretion in approving or denying disputes.

7. NON-CIRCUMVENTION

Client agrees:

  • Not to bypass or attempt to bypass Company systems.

  • Not to independently advertise to leads obtained through Company funnels using copied creative or structure.

  • Not to reverse engineer proprietary workflows.

  • Not to contact consumers outside assigned territory without authorization.

Client shall not attempt to replicate, copy, or exploit Company systems for 24 months after termination.

Violation may result in:

  • Immediate termination

  • Liquidated damages of $25,000 or actual damages (whichever greater)

  • Legal action

8. INTELLECTUAL PROPERTY

All funnels, landing pages, automation workflows, scripts, systems, creative assets, ad structures, and proprietary processes remain the exclusive property of Full Mana Marketing Inc.

Client receives limited, revocable usage rights only.

Unauthorized copying, cloning, or redistribution is prohibited.

9. ADVERTISING PLATFORM DISCLAIMER

We are not responsible for:

  • Meta, Google, or platform policy changes

  • Ad account suspensions

  • Pixel tracking errors

  • Platform outages

  • CPM fluctuations

  • Algorithm changes

  • Lead volume changes due to seasonality

Client acknowledges that digital advertising involves inherent volatility.

10. CLIENT RESPONSIBILITIES

Client agrees to:

  • Respond to leads promptly

  • Maintain required licenses and insurance

  • Comply with all consumer protection laws

  • Comply with CASL and anti-spam laws

  • Avoid misleading representations

  • Maintain professional communication

Client is solely responsible for:

  • Sales conversations

  • Contract negotiations

  • Service delivery

  • Customer satisfaction

11. INDEMNIFICATION

Client agrees to indemnify and hold harmless Full Mana Marketing Inc. from:

  • Consumer complaints

  • Regulatory investigations

  • Lawsuits related to Client’s services

  • Licensing violations

  • False advertising claims

  • Injury claims

  • Contract disputes with consumers

This indemnification survives termination.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

Company shall not be liable for:

  • Lost profits

  • Lost revenue

  • Business interruption

  • Consequential damages

  • Indirect damages

  • Customer disputes

  • Failure of client to close sales

Maximum liability shall not exceed the amount paid by Client to Company in the 30 days preceding the claim.

13. TERMINATION

We may suspend or terminate services immediately if:

  • Payment is late

  • Client violates these Terms

  • Fraud is suspected

  • Client damages brand reputation

  • Excessive disputes are filed

Termination does not relieve Client of payment obligations.

14. CONFIDENTIALITY

Both parties agree to maintain confidentiality of proprietary information.

Client may not publicly disclose internal systems, pricing, or proprietary processes.

15. DISPUTE RESOLUTION (ARBITRATION)

Any dispute shall be resolved through:

  1. Mandatory good-faith negotiation

  2. Binding arbitration in Ontario, Canada

Client waives right to:

  • Jury trial

  • Class action participation

16. GOVERNING LAW

These Terms are governed by the laws of Ontario, Canada.

17. FORCE MAJEURE

We are not liable for delays or failures caused by:

  • Platform outages

  • Government actions

  • Market shifts

  • Natural disasters

  • Internet disruptions

18. ENTIRE AGREEMENT

These Terms constitute the entire agreement between parties and supersede prior communications.

19. CONTACT

Full Mana Marketing Inc.
info@fullmanamarketing.com
https://fullmanamarketing.com